Privacy Policy & SMS Messaging Disclosure
Wanda’s Water Heaters — Last updated: January 2026
Wanda’s Water Heaters ("“"Wanda’s," "we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, including when you communicate with us by phone, email, website, or SMS text message.
1. Information We Collect
We may collect the following information when you contact or do business with us:
- Name
- Phone number
- Email address
- Service address
- Billing information
- Communication history (calls, texts, emails)
- IP address and website usage data
- Any information you voluntarily provide
We collect this information when you:
- Call or text our phone number
- Submit a form on our website
- Request a quote or service
- Schedule an appointment
- Communicate with our team
2. How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Providing plumbing and water-heater services
- Scheduling, dispatching, and job updates
- Sending appointment confirmations and reminders
- Sending invoices, estimates, and receipts
- Customer service communications
- Warranty and service follow-ups
- Internal recordkeeping and compliance
We do not use your information for unsolicited marketing and do not sell your information to third parties.
3. SMS Text Messaging Consent
By calling or texting Wanda's Water Heaters, or by providing your phone number through our website or during a service interaction, you consent to receive SMS messages from us related to your service.
We will only text customers who contact us first.
- You may receive texts if you call us first, text us first, or explicitly provide your phone number for service communication.
- We do not send cold-marketing or spam messages.
4. SMS Message Content
Messages may include:
- Appointment confirmations
- Dispatch updates
- Service reminders
- Job status updates
- Billing or invoice notifications
- Customer service communication
No promotional or advertising messages are sent without explicit opt-in.
5. Message Frequency & Charges
- Message frequency varies depending on your service activity.
- Message and data rates may apply based on your mobile carrier plan.
6. Opt-Out Instructions
You may opt out of SMS messages at any time.
To stop receiving texts: Reply STOP
For help: Reply HELP
Once you opt out, you will no longer receive SMS messages unless you initiate contact again.
7. Data Privacy & Sharing
- We do not sell, rent, or share your personal data with third parties for marketing.
- We do not distribute phone numbers to advertisers.
- Your data is used only for providing and supporting our services.
We may share information only when required to process payments, deliver services through trusted vendors, or comply with legal or regulatory obligations.
8. Data Security
We use industry-standard security practices to protect your information, including secure systems and restricted access to customer data.
9. Data Retention
We retain customer data only as long as necessary for business, legal, and compliance purposes.
10. Your Rights
You have the right to:
- Request access to your personal data
- Request corrections
- Request deletion (subject to legal requirements)
To make a request, contact us using the information below.
11. Contact Information
Wanda's Water Heaters
Phone: 207-466-4813
Email: service@wandsawaterheaters.com
Website: https://wandaswaterheaters.com
12. Policy Updates
This policy may be updated as regulations and operational practices change. The most current version will always be available on our website.